Shipping policy

SHIPPING AND DELIVERY

European deliveries
Lioré serves European destinations supported by our checkout. Enter your delivery address to see the delivery options available for your country. If your country is unavailable, contact support@liorebrand.com before ordering.

Delivery time
Unless a different delivery period is expressly agreed before purchase, orders for EU consumers must be delivered without undue delay and within 30 calendar days after the contract is concluded. Any destination-specific estimate displayed before checkout forms part of your order information. A delivery estimate does not remove your statutory rights if an order is delayed.

Shipping charges and taxes
The applicable delivery charge and taxes are displayed before payment. We do not promise free delivery unless the checkout or a specific offer expressly states it. Where import duties or charges may apply, they must be disclosed before you place your order; if they cannot reasonably be calculated in advance, this must be made clear before purchase.

Shipping origin, dispatch and tracking
Orders are dispatched from various warehouses in China. The dispatch warehouse may vary between orders. When your order is dispatched, we send a confirmation email. Tracking information is supplied where available for your delivery service. Our Orlando address is for correspondence and returns only; orders do not ship from that address.

Late, lost or damaged delivery
Email support@liorebrand.com with your order number if your parcel is late, lost or damaged. For EU orders, risk remains with us until physical receipt by you or your nominated recipient, except where applicable law provides otherwise for a carrier you independently appoint. Where delivery is overdue, you may set an appropriate additional period and cancel for a refund if delivery still fails, or cancel immediately where the law allows.

Returns
We offer 30-day returns from receipt. Change-of-mind return postage to the United States is paid by the customer. Necessary remedies for faulty or incorrect goods are at our expense. See our Returns and Refunds policy for details.

Customer support: support@liorebrand.com. Mandatory consumer rights in your country remain unaffected.